Privacy Policy
Last updated: October 10, 2026
1. What we collect
Account details (email, name if provided), your practice attempts and recordings for the purpose of scoring, progress and score history, and basic usage data. Audio you record for speaking tasks is processed to generate your score and may be retained to let you review your own attempts. If you use the affiliate program, we also keep your referral code, referred purchase records, commission and claim history, and the bank or wallet details you provide for payouts.
2. How we use it
To provide scoring and feedback, track your progress, operate your account, process payments for paid plans. We do not sell your personal data.
3. Payment data
Payments are processed by Bank Alfalah's payment gateway. We do not receive or store your card number, expiry date, or CVV — those go directly to Bank Alfalah's own hosted checkout page. We keep a record of each purchase (plan, amount, date, and status) to manage your access and for support purposes.
4. Data sharing
We share data only with service providers who help us run PTEpro (hosting, database, payment processing, and AI scoring infrastructure), and only as needed to provide the service. When you join an instructor using their join link or buy with their instructor referral code, that instructor can see your email, learning profile, and all your past and future practice and mock-test results, feedback and recordings. You can join more than one instructor. Your payout details are visible only to you and admins handling affiliate payments.
5. Your choices
You can leave an instructor from your affiliate page to remove their access to your results. A recording link already opened may remain usable for up to five minutes. You can review your data, request a copy, or request deletion of your account and associated data by emailing us at the address below. Deletion is handled manually at the moment, and we aim to complete requests within 30 days, except where we need to keep limited records (e.g. payment history) for legal or accounting purposes.
6. Security
We use industry-standard measures to protect your data, but no system is perfectly secure. Please use a strong, unique password for your account.
7. Contact
Questions about this policy? Email support@ptepro.app or visit our Contact page.